Payne's Automotive is committed to earning each customer's trust and providing them with an extraordinary level of service. We promise to:
- Behave with integrity and honesty in all our dealings with you, our valued customer.
- Provide exceptional service and quality repairs at a reasonable price.
- Explain thoroughly any corrective repairs or maintenance services we find your vehicle requires and assist you in assessing their priority. Our goal is to keep you safe and maintain your vehicle to avoid costly repairs in the future.
- Provide you with a price estimate and obtain your prior approval before any work is performed.
- Keep you informed on the progress of your maintenance or repair.
- Maintain a computerized customer service history for each of your vehicles and provide you with a detailed invoice after each service for you to keep.
- Save all replaced parts until your arrival, to be inspected upon request.
- Advise you if your vehicle has a problem that is still covered under the dealer's warranty.
- Quickly address any questions or concerns with your complete satisfaction being our priority.
- Do all we can to earn your confidence and trust with the intention of retaining you, your family and friends as customers for many, many years.
