Houston Auto Repair

The customer service was outstanding. The work on my vehicle was very well done. Went in thinking I was going to make a damage to my bank account but the work was done well within my budget. Very satisfied with the work and love the shuttle that was able to take me to and from my residence. Plan to go back if any problems with my car.

Great service.

Turn around was fast. Price was very fair. Will continue to do business with them.

Job completed as quoted (a little pricey). Future repairs unknown at this time. Will definitely post the positive or negative future repairs as I get to trust or not trust this company as future repairs are handled. That's the reason for three stars and not five or zero stars... too soon to evaluate. But will give them another try.

Great personal and reliable service

Exceptional service, as always. I appreciate that the staff is professional and customer oriented.

Mr Jason & staff always take good care of my vehicles when I bring them in. Very respectful, friendly environment. You could wait for your vehicle and enjoy refreshments or have them drop you off with the company vehicle. Also there are a few toys to entertain the little ones if they are with you.

The reason I am giving them a one star review is because of their dishonest business practices. I took my truck in for a diagnosis for $99. I received a call a couple hours later and they told me it was fixed and the total was $270. The diagnosis was a popped fuse going to the AC compressor. I asked him why they didn't call me when they had diagnosed it because I never authorized any repairs. He then told me that they had to evacuate the refrigerant system and recharge it to diagnose it, which is false. So then I asked if after they replaced the fuse ,but before touching the refrigerant, if the compressor started. He said yes. Which means recharging the system was totally unnecessary for diagnosis. I understand that a fuse is a cheap part and I had no problem paying for diagnosis and getting the compressor back up and going but never authorized the additional $160 for refrigerant. I work in the service industry, HVAC, and the second the price goes over the diagnostic amount the customer is notified and repairs are either authorized or not.

I have been a customer of Payne's for a very long time. I have never had an issue with the service I received and have always been treated with respect. I am a single working mom and know very little about cars. I depend on Dennis, Jason and the crew to take car of my car. My last repair started when I needed new tires. This is the second set I have gotten from them. I am always crunched for time and hate being ripped off, so I called and asked them to order me a set, so I could avoid wasting my time. They wanted to know what type I wanted. (Yeah, I don't know crap about tires either). So I said " The same type you would put on your wife's car." He assured me he understood what I needed. I am not driving a sports car, so I don't need anything special! I just needed a good set are a reasonable price. When the tires were in, they called, we set up an appointment and they gave me a ride home. They called about an hour and a half later and explained that I needed new front break pads. It was going to be about $1000.00 for the tires, installation, alignment, and breaks. That was fine, I understand that breaks need replacing. Could I have had it done cheaper? Probably. Can I spend all my time running around, looking for a deal and maybe getting ripped off...you bet. They ordered me a good set of tires, started the work, saw that I was about to start having an even more expensive problem if I didn't get new break pads, took care of it, in a timely manner and actually saved me money, down the road. Would other mechanics have done the same? Maybe. Some would have just over charged me for the tires, talk me into something I didn't really need or let me drive off with bad breaks. Dennis, Jason and the mechanics at Payne's have earned my trust.

We had Payne's do the service of our MB350E 2013. The job was done on time, professionally and the staff was very courteous. The cost was very competitive relative to going to MB. When our 2012 Jaguar XJ is up for service we will be bringing this as well to Payne's.