5

Super friendly, upfront, and honest. I had a Volvo XC90 that another shop had trashed trying to "work" on it, and Payne's was willing to work with me to get all the parts and service required to get it fixed up. I'll be coming here more often!

4

The pages on my daily calendar kept flipping over, drawing nearer and nearer to my car's inspection expiring. So finally, on the 31st of the month, I remembered an automotive place I pass daily on my commute. Payne's Automotive has a substantial, and confidence-inspiring, brick facade, with several bays for car services. Clean lobby, well appointed waiting room, and a couple of personable managers greet the would-be customer. After a brief exchange of information since I was new, the guy I was speaking with took my keys himself instead of just tossing them to the next gearhead or greasemonkey in from the shop. After a quick wait I was out of there with a brand new sticker for my window. With regular specials like 50% off "check engine" lights, quick, friendly service, and convenience to my office, I'll gladly return to Payne's.